Refund policy

Native Landscape Displays Returns Policy

Sensory Experience Products

Please note that we do not accept returns or refund on organic and hygiene products such as products purchased from our sensory experience collection due to health safety requirements and standards.

Damage in Transit - Replacement

We inspect all products before delivery to you. If you consider that a product is damaged during delivery and would like it to be replaced:

a)  So that we can verify the damage, you must send us a photograph of the product, showing the damage, to nativelandscapedisplays@outlook.com;
b)  If we, acting reasonably, agree that the product was damaged in delivery, we will notify you by email;
c)  You must re-pack the product (so that it can be safely transported to us) and arrange (and pay for) its return to us at 73 Ravensbourne Circuit, Dural NSW 2158;
d)  We will send you a replacement of the product as soon as practicable, allowing for supply/manufacture, re-reprinting, re-framing (if applicable) and re-delivery.

    Change of Mind - Refund

    If, upon receiving a product, you are not satisfied for any reason, we will refund the price, less delivery costs to you, provided that you:

    a)  notify us in writing by email to nativelandscapedisplays@outlook.com, providing particulars of your order, within seven (7) days of delivery; and
    b)  re-pack the product (so that it can be safely transported to us) and arrange (and pay for) its return to us at 73 Ravensbourne Circuit, Dural NSW 2158; un-damaged, within fourteen (14) days of delivery.
    Product Use - Health and Safety

    It is your responsibility to read and acknowledge any warnings or instructions related to any product supplied by us, as may be noted on this website and/or supplied with the product, in packaging or on the product label and to ensure safe and correct use of any product supplied to you. 

    We accept no responsibility for misuse, risk or harm caused due to improper use or by ingredients found in any product supplied to you due to negligence or unforeseen circumstance. You expressly agree that your use of, or inability to use a product or service supplied by us is at your sole risk and in no case are we liable for any injury, loss, claim or any direct, indirect, incidental, or consequential damages of any kind.