FAQ's

Frequently Asked Questions

Q: Will there be a watermark on the image?

A: No, the watermark is only placed on the preview image for copyright protection. Watermarks will not be on the final product.

 

Q: How do I activate the buy 2 get 1 free canvas deal?

A: Select any three 600mm x 400mm canvas products and the discount will be automatically applied at the checkout.

 

Q: How do I activate the buy 2 get 1 free custom display frame deal?

A: Select three custom display frames (of the same style) and use one of the following discount codes at the checkout to activate the discount:

  • Reclaimed Wood code rustic1
  • Distressed Wood-Soft code rustic2
  • Distressed Wood-Rough code rustic3
  • Raw Metal Laminate-Pewter code rustic4
  • Raw Metal Laminate-Silver code rustic5
  • Contemporary Matte Black code modern1
  • Contemporary Matte White code modern2
  • Natural Oak code modern3

 

Q: How do I install the photo frames?

A: Installation is easy with 3M picture hanging strips, allowing a removable alternative to nails and hooks. Simply peel and stick the removable clip lock tabs provided. Remember to use a level and mark the positioning. This method offers a non permanent solution which is also useful if you are a home renter with restrictions on hanging hooks. Custom frames include hanging string as a second option for installation. You will receive a detailed installation guide with each purchase.

 

Q: Can I change the images in display frames?

A: Images set in custom frames are permanently applied to a backing within the frame but if you choose the standard aluminium frames the image can be easily changed. The sides of standard frames open from the front and snap closed so you can change the image without removing it from the wall.

 

Q: Is there a guarantee on the quality of the canvas prints?

A: Our high quality poly-cotton professional fabric artist canvas is stretched on a thick pine frame for maximum depth on your wall and structural integrity. The printed image wraps the edge of the frame, creating a border free appearance. Our canvas products are made here in Australia supporting local employees and suppliers.

 

Q: How do I install the canvas?

A: Use a wall hook and hang the canvas by the string attached at the back of the frame or alternatively use the 3M picture hanging strips provided. You will receive a detailed installation guide with each purchase.

 

Q: What is the time frame for delivery?

A: NLD products are manufactured here in Australia after an order is placed. This process takes approximately 10 business days from order placement to delivery of your purchase. Delivery during holiday periods such as Christmas to New Years may be delayed.

 

Q: Does Native Landscape Displays ship outside of Australia?

A: Sorry, currently we do not deliver products outside of Australia. If you would like to send a gift within Australia you can add a local shipping address to your order.

 

Q: If I change my mind about a purchase, can I get a refund?

A: Native Landscape Displays can offer a refund if you have changed your mind about a purchase, within one week of delivery, however the product needs to be returned in a resalable condition, so adequate repackaging of the product to avoid damage during the return shipping is essential. The cost of return shipping is not covered in the event of 'change of mind' and it is the responsibility of the customer to organise the return. Once the return is received by Native Landscape Displays, the product cost will be refunded to the account from which the purchase was authorised.

 

Q: If a product is damaged during delivery, will I receive a replacement?

A: If a product arrives to you with damage during the delivery process, Native Landscape Displays will gladly replace the product you purchased. We ask that you take a photo of the affected area and send it to nativelandscapedisplays@outlook.com with the request to replace the damaged product, before a return pickup is booked. Sufficient repackaging is necessary even if the product has damage to it. following this process, a return pickup for the damaged item will be booked and a replacement of the product will be sent to you within approximately 10 business days from the return at no extra cost.