FAQ's

Frequently Asked Questions

Q: Will there be a watermark on the image?

A: No, the watermark is only placed on the preview image for copyright protection. Watermarks will not be on the final product.

 

Q: How do I activate the 20% discount on A4 or A3 wall frames?

A: To receive 20% off on A4 or A3 wall frames with photo prints add 3 or more A4 or A3 frames to your cart, then enter the respective discount code at the checkout. For A4's enter a4black or a4white and for A3's enter a3black or a3white at the checkout.

 

Q: How do I activate the buy 2 get 1 free canvas deal?

A: Select any three 600mm x 400mm canvas products and the discounted rate will be automatically applied at the checkout.

 

Q: How do I install the photo frames?

A: Installation is easy with 3M picture hanging strips, allowing a removable alternative to nails and hooks. Simply peel and stick the removable clip lock tabs provided. Remember to use a level and mark the positioning. This method offers a non permanent solution which is also useful if you are a home renter. You will receive a detailed installation guide with each purchase.

 

Q: How do I change the image in the frame?

A: The sides of the frame open from the front and snap closed so you can change the image without removing it from the wall.

 

Q: Is there a guarantee on the quality of the canvas prints?

A: Our high quality poly-cotton blend fabric artist canvas with satin finish is stretched on a 35mm pine wooden frame for maximum depth on your wall and structural integrity.

 

Q: How do I install the canvas?

A: Use a wall hook and hang the canvas by the string attached at the back of the frame or alternatively use the 3M picture hanging strips provided. You will receive a detailed installation guide with each purchase.

 

Q: What is the time frame for delivery?

A: NLD products are manufactured here in Australia after an order is placed. This process takes approximately 10 business days from order placement to delivery of your purchase. Delivery during holiday periods such as Christmas to New Years may be delayed.

 

Q: Does Native Landscape Displays ship outside of Australia?

A: Sorry, currently we do not deliver products outside of Australia. If you would like to send a gift within Australia you can add a local shipping address to your order.

 

Q: If I change my mind about a purchase, can I get a refund?

A: Native Landscape Displays can offer a refund if you have changed your mind about a purchase, within one week of delivery, however the product needs to be returned in a resalable condition, so adequate repackaging of the product to avoid damage during the return shipping is essential. The cost of return shipping is not covered in the event of 'change of mind' and it is the responsibility of the customer to organise the return. Once the return is received by Native Landscape Displays, the product cost will be refunded to the account from which the purchase was authorised.

 

Q: If a product is damaged during delivery, will I receive a replacement?

A: If a product arrives to you with damage during the delivery process, Native Landscape Displays will gladly replace the product you purchased. We ask that you take a photo of the affected area and send it to nativelandscapedisplays@outlook.com with the request to replace the damaged product, before a return pickup is booked. Sufficient repackaging is necessary even if the product has damage to it. following this process, a return pickup for the damaged item will be booked and a replacement of the product will be sent to you within approximately 10 business days from the return at no extra cost.