Frequently Asked Questions
How do I activate the 50% off 2nd item discount?
Wall Art | Photography
The discount is automatically added at the checkout and applies to the second item of equal or lesser value. This offer only applies to wall art display products.
Wall Art | Custom Displays (Custom50 code)
The discount and applies to the second custom display item of equal or lesser value. To claim this offer, please enter the code Custom50 at the checkout.
How do I install my wall art?
Option A | Hanging String
Each product includes a traditional method for installation which requires a wall hook to be installed on the wall prior to hanging. You will need to purchase the type of fixture required for your wall surface and follow the guidelines for installation as labelled on the package.
Option B | Removable Picture Hanging Strips
Installation is easy with 3M picture hanging strips, allowing a removable alternative to nails and hooks. Simply peel and stick the removable clip lock tabs provided. Remember to use a level and mark the positioning. This method offers a non-permanent solution which is also useful if you are a home renter.
What is the time frame for delivery?
Products | Wall Art
Our display products are made after an order is placed. This process takes approximately 10-14 business days from order placement to delivery of your purchase. However there may be circumstances out of our control that could delay the process such as during holiday periods.
Does Native Landscape Displays ship outside of Australia?
Currently we do not deliver products outside Australia. If you would like to send a gift within Australia you can add a local shipping address to your order.
If I change my mind about a purchase, can I get a refund?
Native Landscape Displays can offer a refund if you have changed your mind about a purchase, within one week of delivery, however the product needs to be returned in a resalable condition, so adequate repackaging of the product to avoid damage during the return shipping is essential. You must arrange and pay for the return delivery to us at 73 Ravensbourne Circuit, Dural 2158. Once the return is received by us, the product cost (less any added delivery charges) will be refunded to the account from which the purchase was authorised.
Can I return essential oils or other organic products?
Please note that we do not accept returns or refund on organic and hygiene products such as essential oils, skin care or other organic products purchased from our sensory experience collection due to health safety requirements and standards.
If a product is damaged during delivery, will I receive a replacement?
We inspect all products after printing and framing and before delivery to you. If you consider that a product is damaged during delivery and would like it to be replaced you must first take a photo of the damaged area and send it to firstname.lastname@example.org with your details and order number. If we agree that the product was damaged during delivery we will notify you by email. Sufficient packaging to return the product is necessary even if the product has damage to it. You will then need to arrange and pay for the return delivery to 73 Ravensbourne Circuit, Dural 2158 and a replacement of the product will be sent to you within approximately 10 business days from the return at no extra cost.