Frequently Asked Questions
Q: How do I activate the 50% off 2nd item discount?
A: Select any two products and the discount will be automatically applied upon the second item of equal or lesser value at the checkout. It can be claimed unlimited times meaning every second item will have a 50% reduction in price. This offer will not be applied to custom products or services (see below).
Q: How do I activate the buy 2 get 1 free discount for custom display products?
A: We can apply your own image or custom artwork designed by us to any size canvas or display frame. After contacting us to prepare your design, select your three "Custom Canvas" or "Aluminium Display Frames" and use the code CustomArt at the checkout to activate the discount. The free product will be one of equal or least in value. To apply your artwork to custom display frames, read below.
Q: How do I activate the buy 2 get 1 free custom display frame discount?
A: Select three custom display frames (of the same style) and use one of the following discount codes at the checkout to activate the discount:
- Reclaimed Wood code rustic1
- Distressed Wood-Soft code rustic2
- Distressed Wood-Rough code rustic3
- Raw Metal Laminate-Pewter code rustic4
- Raw Metal Laminate-Silver code rustic5
- Contemporary Matte Black code modern1
- Contemporary Matte White code modern2
- Natural Oak code modern3
Q: How do I install the photo frames?
A: Installation is easy with 3M picture hanging strips, allowing a removable alternative to nails and hooks. Simply peel and stick the removable clip lock tabs provided. Remember to use a level and mark the positioning. This method offers a non permanent solution which is also useful if you are a home renter with restrictions on hanging hooks. Custom frames include hanging string as a second option for installation. You will receive a detailed installation guide with each purchase.
Q: Can I change the images in display frames?
A: Images set in custom frames are permanently applied to a backing within the frame but if you choose the standard aluminium frames the image can be easily changed. The sides of standard frames open from the front and snap closed so you can change the image without removing it from the wall.
Q: How is the quality of the canvas prints assured?
A: Our high quality poly-cotton professional fabric artist canvas is stretched on a thick pine frame for maximum depth on your wall and structural integrity. The printed image wraps the edge of the frame, creating a border free appearance. Our canvas products are made here in Australia supporting local employees and suppliers.
Q: How do I install the canvas?
A: Use a wall hook and hang the canvas by the string attached at the back of the frame or alternatively use the 3M picture hanging strips provided. You will receive a detailed installation guide with each purchase.
Q: What is the time frame for delivery?
A: Our products are made after an order is placed. This process takes approximately 10 business days from order placement to delivery of your purchase although there may be circumstances out of our control that could delay the process. Delivery during holiday periods such as Christmas to New Years may also be delayed.
Q: Does Native Landscape Displays ship outside of Australia?
A: Sorry, currently we do not deliver products outside Australia. If you would like to send a gift within Australia you can add a local shipping address to your order.
Q: If I change my mind about a purchase, can I get a refund?
A: Native Landscape Displays can offer a refund if you have changed your mind about a purchase, within one week of delivery, however the product needs to be returned in a resalable condition, so adequate repackaging of the product to avoid damage during the return shipping is essential. You must arrange and pay for the return delivery to us at 73 Ravensbourne Circuit, Dural 2158. Once the return is received by us, the product cost (less any added delivery charges) will be refunded to the account from which the purchase was authorised.
Q: If a product is damaged during delivery, will I receive a replacement?
A: We inspect all products after printing and framing and before delivery to you. If you consider that a product is damaged during delivery and would like it to be replaced you must first take a photo of the damaged area and send it to firstname.lastname@example.org with your details and order number. If we agree that the product was damaged during delivery we will notify you by email. Sufficient packaging to return the product is necessary even if the product has damage to it. You will then need to arrange and pay for the return delivery to 73 Ravensbourne Circuit, Dural 2158 and a replacement of the product will be sent to you within approximately 10 business days from the return at no extra cost.